D&L Communications Service Plans

At D&L Communications, we understand the importance of keeping your low-voltage systems running smoothly. That's why we offer comprehensive service plans designed to provide peace of mind and protect your investment. Choose the plan that best fits your needs: 

Essential Care – $299/year

For properties under 5,000 sq. ft.

Best For: Small businesses and residential properties

Typical Systems Covered:

• Up to 8 security cameras
• 1–2 access control points
• Small A/V setups
• Basic networking equipment

Features & Benefits:

• 1 scheduled maintenance or service call
• 5% discount on materials and labor
• Remote troubleshooting during business hours

Maintenance Includes:

• Testing and inspection of all connected low-voltage systems
• Cleaning and adjusting cameras, intercoms, and access panels
• Checking wiring integrity and signal strength
• Firmware updates (when applicable)
• Basic troubleshooting
• System performance report and upgrade recommendations

Business Pro – $799/year

For properties between 5,000–25,000 sq. ft.

Best For: Medium-sized businesses with essential system needs

Typical Systems Covered:

• Up to 32 security cameras
• 5–10 access control points
• Full-building A/V systems
• VoIP phones
• Advanced networking equipment

Features & Benefits:

• 2 scheduled maintenance or service visits per year
• 10% discount on materials and labor
• Priority service response during business hours
• Remote system monitoring (if applicable)
• Free minor programming updates (e.g., user access changes)

Maintenance Includes:

• Full system health check
• Cleaning and calibrating cameras, sensors, and access panels
• Network performance checks and optimization
• Firmware/software updates
• Backup battery and surge protector inspection
• Efficiency recommendations and upgrade planning

Enterprise Elite – $1,999/year

Covers first 50,000 sq. ft. + $399.96/year for each additional 25,000 sq. ft.

Best For: Large enterprises, warehouses, and industrial facilities

Typical Systems Covered:

• 50+ security cameras
• 10+ access control points
• Enterprise A/V systems
• Multiple networks and data centers
• VoIP communication systems

Features & Benefits:

• 4 scheduled maintenance or service visits per year
• 10% discount on materials and labor
• Expedited business-hour service response
• Dedicated account manager
• Priority for expansions or system upgrades
• Remote system health monitoring and analytics (if applicable)

Maintenance Includes:

• Comprehensive inspection and performance testing
• Full-scale network optimization and security auditing
• Server and cloud integration testing (if applicable)
• Camera lens cleaning and repositioning
• Firmware/software updates
• Emergency power backup and failover system checks
• Onsite employee training for security system use
• Detailed audit report with performance and efficiency suggestions

Why Choose a D&L Communications Service Plan?

✅ Peace of Mind: Systems maintained by certified professionals

✅ Cost Savings: Avoid downtime with proactive care

✅ Priority Service: Faster response to issues

✅ Expert Support: Access to experienced, knowledgeable technicians

✅ System Longevity: Extend the life of your infrastructure

✅ Exclusive Discounts: Save up to 10% on all services and parts

Important Note:
Each scheduled visit can be used for either routine maintenance or to address a specific service issue. If a service call is used, that period’s maintenance is forfeited. Diagnostics are included, but additional repairs, parts, or advanced troubleshooting may incur extra fees. Dannemiller and Lance Communications, LLC reserves the right to update or discontinue plans at any time. Customers with active plans will retain their terms until their renewal date.